Having each item start with Co-managed will group the items together for easier review. Pre-configuration considerations Use a naming conventionĬonsider a standard naming convention for all items you will be setting up specifically for your co-managed help desk.
Please reach out to Datto Support or your account manager if you have any questions need assistance. After completion, log in as the co-managing user to verify that you can access the required data. NOTE TIP: If you have a sandbox, run through the configuration there first.
The configuration steps are presented in the order that will minimize jumping around different areas in Admin. Please take your own environment and configuration needs into consideration before continuing. Naming conventions, tips, and configuration options are suggestions, not instructions. The configuration presented here is a best practice example of how a co-managed environment can be set up. The above namespaces are returned XML data and are not functional URLs.Getting started with co-managed IT Introduction If you are parsing these responses with a namespace-aware parser, you will need to set the namespace appropriately or ignore the namespace while parsing the XML. The command and reporting APIs return XML responses that declare a namespace. Please replace this URL with your B Series Appliance’s public site URL. To use the BeyondTrust API, ensure that the Enable XML API option is checked on the Management > API Configuration page of the /login administrative interface.įor the examples in the following pages, a sample URL of is used. You could also add a feature to an application to enable the representative to generate a session from directly within that program instead of the BeyondTrust representative console. One common example of API integration would be linking a help desk ticketing system to BeyondTrust sessions to track issue resolution.
Remote Support API Programmer's Guide Version 1.21.1 (for BeyondTrust 21.3.x)įront-end integration of the BeyondTrust API enables customers to correlate BeyondTrust support sessions with third-party or in-house developed applications to pull report data, issue commands, or automatically save a backup of the B Series Appliance's software configuration on a recurring basis.
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